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F.A.Q

Orders

You can place an order directly through our website by browsing our product range, adding items to your cart, and proceeding to checkout. Alternatively, you can place an order via our Instagram DM or WhatsApp if you’d like a more personalized shopping experience.

To ensure smooth processing, we’ll need your full name, contact number, email address, shipping address, and preferred payment method. For personalized orders, you may also share specific requirements during checkout or via DM.

Yes, you can request changes within 24 hours of placing the order by contacting our customer support team via email, Instagram DM, or WhatsApp. After 24 hours or once your order has been dispatched, changes may not be possible.

You can track your order status via the tracking link shared in your confirmation email or by contacting us directly with your order ID. We’ll provide real-time updates to keep you informed.

We’re here to help! If your order arrives damaged or incomplete, please reach out to us within 48 hours of delivery with your order details and photos of the issue. We’ll review your case and ensure a swift resolution through replacement or refund.

Products

D’Tatssam products are handcrafted with natural, plant-based ingredients and free from parabens, sulfates. They are cruelty-free, eco-friendly, and suitable for all skin and hair types, including sensitive skin. Each product is made in small batches to ensure freshness and quality. Our sustainable packaging aligns with our commitment to the environment. For specific product details, feel free to reach out!

Offers

To avail the offer, simply add your desired products to the cart and proceed to checkout. The discount will be applied automatically if it’s a site-wide offer, or you can enter the provided promo code during checkout. For exclusive offers on social media, follow the instructions mentioned in the post. Feel free to contact us if you need assistance!